Table Support Executive

Job Summary: 

The Table Support Executive is responsible for the supervision of technical operational activities to ensure efficient technical support is available at all times for Table Games. The Table Support Executive will need to perform all duties in accordance with Naga World policies and within the realm of the Company vision, mission and values.

Job Responsibilities: 

• Adheres to Table Games Operating Procedures;
• Supervises and organizes Technical Table gaming activities in designated Casino areas, ensures provision of excellent customer service;
• Supervises to ensure that all Table areas are cordoned off, clean and safe during technical support services;
• Ensures that all Table equipment is in optimum operational condition and all Table equipment is periodically services, repaired and maintained;
• Maintains effective communication and information flow throughout the Technical Department, Tables Managers and Supervisors;
• Ability to self-manage / organize job responsibilities without supervision;
• Supervises and maintains the Table Workshop to be clean, organized and safe of any potential hazards;
• Ensures that there are adequate spare parts for repairs and service of equipment;
• Supervises monthly Audit of spare parts and equipment;

Requirements: 

EDUCATION

• High School Degree, College Degree or equivalent in related field. Alternatively, a combination of Education and experience or a minimum of 8 years progressive experience in the Tables Technical Department;

CERTIFICATION

• Table Technical Certificates are advantageous;

REQUIRED EXPERIENCE

• Minimum 8 years progressive experience in the Table Gaming Technical field;
• Experienced in service, maintaining Table equipment, proven Leadership, developing and performance Managing staff;
• Experience in Maintaining, servicing and repairing MD3, one2six, note counters highly advantageous;

REQUIRED KNOWLEDGE

• A good understanding of all aspects and facets of the Table Technical Department, and a sound understanding of the Casino Management System would be advantageous;

SKILLS / ABILITIES / PRESENCE

• Be outgoing, energetic and possess a positive attitude towards the job and the Company;
• Enjoy interacting with Employees and Guests (Internal / External), always look for service opportunities;
• Ability to supervise subordinate Technical Team Members and their activities in assigned areas;
• Ability to work well with colleagues and employees and promote teamwork within the department and its workgroups;
• Supervises Department adherence to Departmental and Company policies;
• Ability in English at basic level 3, spoken and written;
• Has a well-groomed and professional appearance;
• Has a good work ethic and shows commitment to prompt attendance;
• Meets or exceeds department standards and performance appraisals criteria;
• Has an unblemished disciplinary record;