Senior Switching System Officer

Responsibilities:

• Provide the daily support of card/application input to all branches.
• Produce daily card embossing, card management, PIN mailer printing, and delivery.
• Provide after-hours support to Card Service: blocking lost and stolen debit/credit cards
• Manage card inventory
• Provide support to customers related to ATM issues such as card capture and collection, incorrect PIN, and so on
• Support UAT and bug/fix testing
• Support the Manager of Digital to execute the ATM delivery plan & deployment promptly
• Monitor the performance of ATM to ensure service up to 24/7, including hardware, uptime, and capacity
• Actively & timely monitoring ATM risk detection and identification to minimize down-time, service interruption, and prevention
• Register Terminal, Agent/Branch, and support ATM go-live
• Notify the Manager of Digital suspicious and fraudulent transactions immediately
• Provide periodic ATM maintenance and support to all branches, including daily cash transactions, audit trail, and reconciliation
• Produce daily, weekly, and monthly transaction reports and others as required
• Perform other tasks assigned by management
• Requirement Analysis, SOP Preparation, and review
• improvement program outcomes studies
• Mentoring juniors, Coaching on Processes and Training.
• Implementation of Card Management System and Payment Card Industry Data Security Standard (PCI-DSS) certification