Senior Digital Banking System Officer

Responsibilities:

• Support Manager of Digital Unit to onboard Agent and register customers for mobile banking
• Configure and setup product parameterization/configuration and testing scenario
• Resolve all issues or inquiries raised from customers and branches relevant to mobile banking and agent
• Provide support to all branches, agents/merchants on any matter related to mobile banking
• Monitor the performance of Mobile Banking to ensure service up to 24/7, including hardware, uptime, and capacity
• Support to do UAT and bug/fix testing
• Actively & timely monitor Mobile Banking operations, risk identification and detection, and prevention.
• Periodic or ad-hoc site visits to branch/agent/merchant to identify non-compliance of policies, forms’ completion, or any other further mistakes in branches/merchant and then act immediately to solve
• Notify the Manager of Digital of suspicious and fraudulent transactions immediately
• Produce daily, weekly, and monthly mobile banking transaction report
• Perform other related duties as assigned by management Requirement Analysis, SOP Preparation, and review
• improvement program outcomes studies
• Mentoring juniors, Coaching on Processes and Training.
• Implementation of Digital Banking solutions (Mobile Banking, Internet Banking, Card Management System, and ATM system)