Have comprehensive and up-to-date knowledge of all the outlet’s unique selling points, features, amenities, services, and policies and those of the competition
Achieve all individual Food & Beverage sales targets in your area by maintaining and creating a close relationship with customers
Generate new and maintain existing customer relationships through various sales activities and create awareness of the hotel outlets and facilities through face-to-face sales calls, telephone calls, entertainment, site inspections, etc. to ensure complete coverage of own portfolio of accounts and achieve set targets and maximum possible productivity
Ensure that all incoming requests are addressed within 24 hours in order to avoid customer complaints and loss of business
Display a pleasant manner and positive attitude at all times to promote a good company image to guests and colleagues in order to avoid internal or external complaints
Closely monitor the accounts revenue and business production of own business portfolio and maintain an up-to-date “Account & Contact Database” in the property management system as well as maintain end-of-month production reports
Update the hotels on the negotiation/progress of every event and use the technology available for communication and client correspondence
Provide feedback to the Director of Food & Beverage on changing market conditions, review direct competition, and conduct regular research to identify new selling strategies
Participate in any Training and Development programs as recommended by the senior management
Operate in a safe and environmentally friendly way to protect guests and colleagues’ health and safety, as well as protect and conserve the environment