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Job Summary:
Responsible for finding and retaining guests to achieve specific goals and KPIs. He/she will also be required to identify and recruit potential new members for development to high-end players.
Responsibilities:
- Responsible for achieving specific goals and KPIs;
- Responsible for identifying and recruiting potential new members for development to high-end players;
- Responsible for retention of current guests;
- Must be available and have a willingness to work flexible and long hours including nights, weekends and holidays;
- Ability to handle 24/7 phone calls from guests and company;
- Ability to walk and stand for long periods of time;
- Ability to remain calm and cheerful in stressful situations;
- Must be able to maintain confidentiality and a high level of professionalism at all times;
- Must maintain good personal grooming habits and carry self in a professional business manner;
- Excellent communication skills. Able to interact with guests and team members in a knowledgeable and professional manner;
- Ability to work independently;
- Ensures all hosted guests stay well informed of all special events and promotions;
- Ability to learn quickly, self-leader with initiative, high flexible and comfortable in a constantly changing environment;
- Based on business needs or Guest Service objectives, he/ she may be asked to perform other duties or tasks in addition to those listed above;
Requirements:
- Minimum two years-experience in sales, customer service, casino host, and marketing role;
- Proficient bi-lingual skills to English, Mandarin and preferably with other languages such as Thai, Vietnamese, Korea Japanese etc;
- Intermediate proficiency in Microsoft Outlook, Word, Excel, and Power Point preferred;