Urban Career Co., Ltd
Urban Career Co., Limited
Responsibilities:
- Ensures compliance with all company standards or relevant industry standards during all aspects of work;
- Ensures all employees adhere to the company’s Code of Conduct, Internal Rules, and Regulations at all times;
- Responsible for achieving specific goals and KPIs;
- Responsible for identifying and recruiting potential new members for the development of high-end players;
- Responsible for retention of current guests;
- Must be available and have a willingness to work on flexible and long hours including nights, weekends, and holidays;
- Ability to handle 24/7 phone calls from guests and company;
- Ability to walk and stand for long periods of time;
- Ability to remain calm and cheerful in stressful situations;
- Must be able to maintain confidentiality and a high level of professionalism at all times;
- Must maintain good personal grooming habits and carry self in a professional business manner;
- Excellent communication skills. Able to interact with guests and team members in a knowledgeable and professional manner;
- Ability to work independently;
- Ensures all hosted guests stay well informed of all special events and promotions;
- Ability to learn quickly, self-leader with initiative, highly flexible, and comfortable in a constantly changing environment;
- Based on business needs or Guest Service objectives, he/ she may be asked to perform other duties or tasks in addition to those listed above;
Qualifications:
- Minimum two years experience in sales, customer service, casino host, and marketing role;
- Proficient bi-lingual skills in English, Mandarin, and preferably with other languages such as Thai, Vietnamese, Korean, Japanese, etc;
- Intermediate proficiency in Microsoft Outlook, Word, Excel, and PowerPoint preferred;